We work hard to ship your orders as soon as possible, but delivery times may be longer than usual due to carrier delays. Your order can be tracked by referencing the tracking number provided in your Order Confirmation email.
We have a short window that would allow us to make any changes or updates. Please contact us at aloha@hawaiianhost.com as soon as possible and we’ll do whatever we can to make it right for you.
For more information about how we care for your orders, please see Shipping and Handling.
Since we sell perishable products, we are unable to process returns or exchanges. However, if there is an issue with your order, please contact us at aloha@hawaiianhost.com and we’ll try our best to make it right for you.
We insert your chocolates in an insulated bag and include an ice pack to ensure the safety of your shipment. Please make sure that you, or the lucky recipient, will be available at the specified shipping address when the goodies are expected to arrive. We do not ship packages on Friday to avoid the chocolate melting over the weekend.
We recommend storing your chocolate in a cool, dry place and keeping it away from direct heat and/or sunlight. Please take care to bring any orders indoors as soon as it arrives, especially during the summer months. Additionally, avoid extreme temperature fluctuations including the refrigerator or freezer.
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